We specialize in customizing knitted products, including Giant checkerboard games, knitted hats, scarves, shawls and knitted headbands. In addition, we can provide customization services for other knitted products, including Knitted Rugs & Mats and other accessories and more.

Yes. Our custom products can provide certifications such as CPC, CE, UKCA, etc. All our product materials and manufacturing processes strictly adhere to regulations, ensuring environmentally friendly and sustainable. We can also accommodate other relevant tests upon your request.

We offer wholesale customization services with tiered pricing, which cannot be fully displayed on the website. Please click the chat dialog or the ‘Get a Quote’ button to request a personalized quotation. Our professional team will promptly provide you with detailed pricing, product information, and service support.

The MOQ for giant checkerboard game customization is 200 pieces. If you'd like to purchase our inventory checkerboard game (standard styles), you can order from 1 unit. The MOQ for custom beanies is 100 pieces. The MOQ for custom scarves is 100 pieces.

The sample lead time is 7-14 days. The production time is typically 20-30 days. Our factory will make adjustments based on the specific product series.

Of course, you can. You can customize multiple designs and products on demand. If you have any questions, please feel free to contact us.

You can conveniently send files to us through WeTransfer, Dropbox, or Google Drive.

For optimal printing results, high-resolution files are recommended. It is to maintain a resolution between 150dpi and 300dpi. You can upload files in formats such as JPG, PSD, PDF, TIFF, and AI, with the color mode set to CMYK.

We provide complimentary standard fabric and product samples, with only nominal shipping charges applicable. Should you require samples of additional fabrics, these can also be arranged at no cost.

Yes, we offer proofing services to help you ensure the outcome of your custom products.

No, we charge a fee based on the specific custom products. However, we can refund the proofing fee based on the quantity of your wholesale order.

We offer various payment methods, including Bank Transfer, Mastercard, Alipay, Visa, and PayPal. You can choose the most convenient method to place your order and make the payment.

Generally, it is not possible to make changes to your order. However, it depends on whether the content you wish to adjust is currently being processed. Please contact us promptly for confirmation, and we will be glad to provide you with answers and assistance.

Typically, we do not accept this payment arrangement. If there are any special circumstances, please contact us, and we can discuss and make adjustments based on the specific situation.

Yes, we can! We offer comprehensive and professional customization services, including labels, hang tags, and packaging. You can send us your brand logo, slogans, or other relevant designs, and once customized, they will be shipped along with your products.d make adjustments based on the specific situation.

Certainly! We have set the lowest MOQs, and offer the most competitive prices to help you jumpstart your business. We welcome all entrepreneurs, distributors, designers, individual creators, and anyone with dreams and creations.

Absolutely! It would be our pleasure. We are thrilled that you are pleased with the products we have supplied. Your order details are securely saved in our system, so future reorders will be quicker. Reordering can save you additional communication and proofing time, resulting in faster delivery.

You can reach our website’s online customer service at any time for the most professional and timely assistance. You can also send an email to gina@xianzhitex.com or contact us on WhatsApp at +8613160163372.

Due to the customized nature of wholesale products, all sales are final and non-refundable. No returns or exchanges will be accepted unless there is a manufacturing defect. non-refundable final sale made-to-order cannot be returned Customers are responsible for confirming all customization details before production begins.

Yes. If you have any specific requirements regarding the delivery time, please inform us when placing your order. We offer expedited order processing services to ensure delivery within the agreed-upon time (excluding shipping time).

Once your order passes inspection, it will be shipped from our factory located in Hangzhou, Zhejiang Province, China.

We offer worldwide shipping. In rare cases where carriers cannot complete delivery, we sincerely apologize for any inconvenience.

We employ various shipping methods for international shipping, including FedEx, DHL, TNT, maritime transport, and air transport.

Once we ship your order, we will promptly notify you via email or any other available contact method.

Absolutely. We will provide you with the respective tracking number as soon as your order is shipped. If you have any questions, please don’t hesitate to contact us at any time.

In normal circumstances, FedEx and DHL deliveries take approximately 3-8 days, air transport takes around 10-15 days, and maritime transport takes about 20-30 days. Please refer to the actual delivery time provided by the shipping service. For confirmation, you can contact the respective shipping company directly.

Yes, you can. However, please note that any upgrade requests must be made before the shipment is dispatched, and additional fees will apply. If you have any requirements for expedited shipping, please contact us as soon as possible.

If your order has not been shipped yet, please contact our customer service immediately to request an address change. However, if your order has already been shipped, it may be more complicated. We will do our best to assist you in changing the address, but you will need to pay the corresponding fee to the shipping company.

Wholesale is when you can order products in bulk from a manufacturer at a price lower than the retail price. Our products offer wholesale customization services while ensuring consistent quality. By wholesaling, you can achieve economies of scale, save costs, improve shipping efficiency, and gain higher profits and stable product supply.

You can contact us directly, and we will provide you with the latest wholesale price list based on your needs.

Absolutely! Contact us now to place an order and enjoy our wholesale discounts!

We use your digital files to customize your products. Once the order is complete, we consolidate them with your order information into our secure, encrypted computer system. These files are accessed solely for resolving any order-related issues or facilitating reordering. For enhanced peace of mind, you also have the option to sign a confidentiality agreement with us.

We only collect information directly related to your order, including your name, contact details, company, delivery address, and payment information.

Your personal information is solely used for order fulfillment, and providing customer service. We promise that we do not share your information with third parties without your consent, except when necessary to complete your order (such as with shipping companies).

We appreciate your trust and decision to collaborate with us. Your personal information will be appropriately safeguarded as part of our confidential documents.